PSPL

Incident Portal

Clients raise a service incident against a purchase order. We check that PO against our records — does it exist, is the equipment on its BOQ, is the AMC or warranty still live — and route the job accordingly.

  1. Client raises the incident with a PO number
  2. We verify the PO, the BOQ line and the AMC dates
  3. Covered → an engineer is assigned
  4. Not covered → a quotation goes out